CONFLICT RESOLUTION Continuing Education CEUs

CONFLICT RESOLUTION Continuing Education CEUs

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1. Define the process of conflict resolution
2. Learn specific conflict resolution techniques
3. Identify various theoretical approaches to conflict resolution
4. Identify the barriers to conflict resolution
5. Clinically address the barriers to conflict resolution

Table of Contents:
1. Definition
2. Causes
3. Assessment and Intervention
4. Resources
5. References

1. Definition

Conflict resolution includes several techniques and processes designed to decrease or manage conflict in relationships. The term "conflict resolution" is sometimes used interchangeably with the term dispute resolution or alternative dispute resolution. Conflict resolution may sometimes include negotiation, mediation and diplomacy.
Conflict resolution has been the source of research in animals such as dogs and primates (Frans de Waal, 2000). Studies have demonstrated that aggression is more common among relatives and within a group, than between groups. Instead of creating a distance between the individuals, however, the primates were more intimate in the period after the aggressive incident. These intimacies consisted of grooming and various forms of body contact. Stress responses, like an increased heart rate, usually decrease after these reconciliatory signals. Different types of primates, as well as many other species living in groups, show different types of conciliatory behavior. Resolving conflicts that threaten the interaction between individuals in a group is necessary for survival, hence has a strong evolutionary value. These findings contradicted previous existing theories about the general function of aggression, i.e. creating space between individuals (Konrad Lorenz), which seems to be more the case in group conflicts (Frans de Waal, 2000).
Conflict is an unavoidable consequence of natural disagreements resulting from individuals or groups that differ in beliefs, attitudes, values or needs. Conflict may also originate from past rivalries and personality differences. Other causes of conflict include attempting to negotiate prematurely or before necessary information is available. The following includes common sources of conflict:
• communication failure
• personality conflict
• value differences
• goal differences
• methodological differences
• substandard performance
• lack of cooperation
• differences regarding authority
• differences regarding responsibility
• competition over resources
• non-compliance with rules